Originally Posted by
Nestor
But it still pisses me off how they just expect us to keel over. And while they can delay passengers for free, they'll never consider re-routing with other airlines even if it costs just a little bit more and gets the passenger to his destination much faster. That's the second thing that pisses me off - being delayed much longer than necessary.
I have been re-routed on BA and even on Lufthansa - and given options to choose from. Though I do agree that their compensation policy is terrible, as they always refuse and expect the customer not to go to court.