Originally Posted by naranjero

OK, to clarify: I made these calls from a phone number which isn't in profile. In both cases they asked me SM number. First time I said "I don't have it", second - I actually entered it and heard a greeting by name.

Now I don't mean that FOs should be served instantly. After all, this is just lowly kettles with miserable spendings and mileage, why even bother and give an access to :-: Elite :-: line. As PM and GM I've encountered huge waiting time a couple of times too. But it's not about waiting time itself, it's about not delivering promised service. (Please don't ask me to quote 'guaranteed' priority on the phone from that page. )

So... Delta, how about wiping out that page with Medallion benefits? I mean sure it's as redundant as award charts, right?

And speaking seriously, it's so frustrating to see how SM gets worse and worse.