Originally Posted by
gooselee
You do have priority over nonelites. It just so happened that when you called, that "priority" still left you with a 1-2 hr wait time. As someone else said, you can call any DL CS number and when you enter your SkyMiles number or when it recognizes your caller ID, it automatically places you in the correct priority queue.
If it makes you feel any better, I have called during weather waivers before and had a 3 hr wait as a PM. In those situations, twitter and/or the callback feature are your friend. The callback feature actually works quite well IME.
OK, to clarify: I made these calls from a phone number which isn't in profile. In both cases they asked me SM number. First time I said "I don't have it", second - I actually entered it and heard a greeting by name.
Now I don't mean that FOs should be served instantly. After all, this is just lowly kettles with miserable spendings and mileage, why even bother and give an access to :-:
Elite :-: line.
As PM and GM I've encountered huge waiting time a couple of times too. But it's not about waiting time itself, it's about not delivering promised service. (Please don't ask me to quote 'guaranteed' priority on the phone from that page.
)
So... Delta, how about wiping out that page with Medallion benefits? I mean sure it's as redundant as award charts, right?
And speaking seriously, it's so frustrating to see how SM gets worse and worse.