Originally Posted by
RogerD408
The Lurkers have offered to look into situations with SNAs. Send them a PM or email with your reservation info and let them see if something was missed...
All we are going to be able to do in an instance such as this is confirm whether or not the SNA search process has begun as it should have. But, if someone gets an email saying, "We're still trying..." then that pretty much already confirms that it has.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]