Originally Posted by
sethb
They should have been offered the chance. Whether or not it would have done them any good is a different issue; there are people for whom the extra cost would not have mattered nearly as much as being rested on their arrival.
The chance for what? Cancel flight with Delta, get refund, re-book on another airline that provides lie-flat beds on TRANSCON route, and actually find an available seat? This is so unlikely and would be so expensive, I don't see how this would be a viable option for anyone. To each their own I guess.