I called in to use two of my Global Upgrade Certs to be waitlisted for a big upcoming flight. After reading some of the posts here I thought I might check my account to see if this shows in my records. I saw no notation of this. I called Plat desk and found out that the Global Upgrades were never applied properly to my flights. Had I not called I would have been out of luck completely. I dont know if losing a few days here might have affected as the trip is late April. I see various reports of when the upgrades clear so I am not sure as I was Diamond and right now I am plat.
Rob