Originally Posted by
ou81two
You gave the restaurant 4/5 stars and you're still on the internet whining about it?
I am not whining. I asked a question of appropriate expectations. I know the issue at hand is trivial but this is DiningBuzz.
Originally Posted by
steveben53
Every thought of trying to learn how to cook rather than relying on unhealthy takeaways ?
I cook most of the time. I do not see how that relates to this thread.
Originally Posted by
emma69
That is completely beyond reasonable - they called and let you know they were out of one shape of pasta, and could they substitute. You had the option to cancel your order at that point, or accept the substitution - no additional compensation necessary. Just as if you were in a sit down restaurant, ordered the fish, and were told 'sorry, we are out of the fish, is there anything else you would care for'.
Servers know ahead of time when something is unavailable. The analogy to an online order breaks down because it's inconvenient to take a phone call to follow up about an online order. The incentive to ordering online is to avoid a phone call!
Tangent: twice in the last year, I've been seated at a restaurant and later asked to move to accommodate a larger party. In both cases, which occurred on opposite coasts of the country, the restaurants comped an appetizer for everyone in my party. If a third restaurant asks my party to move but offers nothing beyond a verbal thank you, I would be disappointed.