FlyerTalk Forums - View Single Post - Do you ask for compensation for poor service?
Old Mar 10, 2015 | 8:05 am
  #25  
emma69
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Originally Posted by kipper
You expected a drink or dessert for free because they were out of farfalle and called you to let you know?
That is completely beyond reasonable - they called and let you know they were out of one shape of pasta, and could they substitute. You had the option to cancel your order at that point, or accept the substitution - no additional compensation necessary. Just as if you were in a sit down restaurant, ordered the fish, and were told 'sorry, we are out of the fish, is there anything else you would care for'.
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