Originally Posted by
sethb
That would be reasonable if there had been advance notice of the failure to provide the lie-flat seats (so that a passenger who really wanted them could have canceled and bought a ticket on another airline).
Seriously? What would that have accomplished? Who knows when they would've arrived at their destination and the chance of booking a lie-flat seat on another airline, with such short notice, would be slim to none and insanely expensive. This is completely unreasonable.