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Thread: Length of name field on a ticket - new rules in Canada?
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Old Mar 9, 2015 | 4:21 pm
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robsaw
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Originally Posted by Gus2013
...Today at the airport the agent told her that the law had recently changed (she flew in January the last time, also without any trouble) and that she could not board with her name not matching her ID exactly. The agent had to call a manager to authorize a name change, then they had to fiddle for quite a while with the computer to squeeze the name into the system. Finally it was done and they let he go. The agent claimed that AC handles these sorts of situations for free, but other airlines would just deny issuing a boarding pass.

Is anyone aware of this change in law? Was this the agent being over-sensitive, or has something actually changed in the last months?
Change in AC's systems flagging an issue perhaps but no change in the law or regulations within the "last <few> months".

In any case, if names get truncated or mashed together due to AC's IT problems that IS AC's problem not the passengers.
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