palermo

Hi

After a delayed baggage claim of 2 days with some surrounding drama, I got a boiler plate response which did not address my issue. Subsequently, I asked for the matter to be addressed by a supervisor and I got a rude reply from one of the AA customer services agents (Kaley R) which again did not address any of the issues I raised in my previous complaint and she also noted that I should not to expect any further communication re this matter.

I want to run the reply by a supervisor as I think the agent was rude but I am not sure what is the best way to do it. I don't care about the compensation anymore but I am furious and disappointed about this agent's attitude.

Does anyone know how to get in contact with a supervisor or how to escalate further as it is shocking customer service.

Thanks