Originally Posted by
scnzzz
OP states that he/she failed to ensure that his/her name on the MPO account was consistent with that in the passport/booking. Without further facts, that appears to be a fail on the part of the OP, not CX or MPO.
Not trying to suggest it was anyone's but my own fault; but it's an easy mistake to make. Just a cautionary tale for others.
Now that I think about it, I'm pretty sure my (previous) practice of never using my middle name on the ticket was based on a booking agent years ago telling me it just avoided a lot of potential problems. I guess it is one less name to misspell.
The follow up was that I rang MPO a few days later (to ask when they might get around to updating my name in their records) and found I could apply for a redemption upgrade on the phone without any apparent problems.