Originally Posted by
shorthauldad
I stayed at the Hyatt BHX last week and on check-in noticed my c/card was pre-authed for the suite rate not the regular room rate. Queried this (and explained why I thought it might have happened) so they asked me to send them a copy of my original reservation email showing the booked rate before DSU applied. Did this, then the hotel manually lowered the rate.
Thanks, I'll have to file the original confirmation in a safe place.