Originally Posted by
Wyfind
I had the same thing happen to me last week at SFO. I called Centurion customer service (I was transferred from a Platinum line) and they said they are now interpreting "confirmed reservation" as a reservation with a confirmed seating assignment. She noted that this was a recent policy change because of overcrowding at the Centurion Lounges and will be the policy going forward.
I hope they fix this ... this is a really silly way to address overcrowding. If they moved to charge for guests like Delta has, for example, I would not be a fan, but I would at least agree that approach stands a chance of fairly addressing overcrowding. But turning away people who have not yet had their seats assigned just means that some people will be denied entry practically at random (and probably won't do that much to address overcrowding, either).