Originally Posted by
SAN 1K
I've just finished a lengthy discussion with an agent who informed me that they will no longer "back up" travellers on alternate flights. Apparently the policy changes within the last month. The agent explained that too many people were having their return flights automatically cancel after they failed to fly on both flights (original and back up) and that too much inventory was being tied up. If true, certainly another downgrade in the travel experience. Apologies if I missed an existing thread on this.
As someone who has had downstream flights cancelled and lost seats in the front cabin due to auto-cancellations of unused backup bookings, I'm not sure that this change is a downgrade.