Originally Posted by 13900

IIRC the YVR route is plied by the oldest 744s, the ones with the largest economy section and, indeed, some very ancient IFE. I flew it in World Traveller a couple of times and the screens were very dated, tiny and plagued by issues on all the four segments. Hopefully the refresh starting this year will target these planes first!

However, what really needs changing in YVR is the staff. Never, ever, I have met staff as ignorant, arrogant and plainly uninterested in doing their job at any BA station, including BUD whose staffers have seemingly been hired from a prison. In one case, full flex Y ticket in hand, I was asking to move to the earlier flight (having arrived 2 hours before that one) only to be told to do it myself. In another my carry-on was labelled with the yellow tag despite me being in 40E, a bulkhead seat. When I politely inquired under which seat I should be putting it the man said "The one in-front-of-you, capisce?" (A remark that, had I been inclined to, I could've considered as racist given that I'm Italian). Abundant eye-rolling and hissing ensued.

In both cases what I assume was the BA station manager or duty manager was standing there and didn't bother taking any action at all.