Originally Posted by
HarryKUK
I think it's more clearly and obviously about this clear and obvious signage. I see three ovals, one of which is Ruby. It may say 'Bronze' on the website and on the sign, but that's definitely a Ruby oval with no mention of only applying to BA Ruby.

That sign isn't at JFK, is it? I don't know how signage at another airport would have been a factor in a misunderstanding at JFK?