Originally Posted by Altocumulus

We recently went to Tokyo for a few days followed by skiing in Niseko (via a flight to Sapporo and 1.5 hour road transfer) for 5 days, staying at Suiboku. We had another couple, our son (3) and our nanny with us.

Aman Tokyo
This is a beautiful property with stunning hardware, subject to your taste in décor. It's not clear yet how well it will be differentiated from other high end options in Tokyo or if it will really have the special "Aman" feel in the long term. But it is certainly visually striking.

Dining
Dining was the other area that still needs some optimizing. Room service for our son and nanny was prompt and high quality. However dinner service for the four of us in the restaurant was clunky, with quite a lot of confusion over our order (which wasn’t that complicated, nothing off-menu). Several servers didn’t understand questions/clarifications we had; the original server who had taken our order had to be tracked down and dispatched to our table to clear things up. Then dinner itself was slow.

The menu had Japanese, European and Asian choices, but given that it is billed as “Mediterranean” I would have expected more Mediterranean options. Our food was good but not great (tough city to compete in..). The dessert menu only features 4 items.

Breakfast was a buffet/a la carte combo (I think the first buffet I have ever seen at an Aman..? I guess necessary with so many rooms). It was pleasant. We had a very early departure and had left 40 mins for breakfast before leaving. We were advised on arriving for breakfast that we should just do the buffet as a la carte may not be quick enough for our schedule. But I would have expected something along the lines of “if you would like items from the a la carte please allow us to take your order promptly so we can ensure we serve you with enough time before you leave” to be more appropriate.