Originally Posted by hcampana

My husband account was terminated and I’m not very happy about it. We’ve been quite loyal to IHG for a long time and I’ve held platinum status for several years. I did do the promo code stacking quite a bit with codes I found online. I never saw anything in the term and conditions against this.

In the 4th quarter last year my husband signed up for IHG because he had 2 planned business trips at IHG properties. When he did this I signed him up for the 4th quarter promo, for which he would actually have gotten a free night after completing 2 stays. I also signed him up for a bunch of promo codes online. I never saw this thread before than so I didn’t know they were terminating accounts for this.

They froze his account right before his 1st stay. He called and they had no explanation for this. They said they would get back to him about it. Before the second stay he still never heard back from them and the account was still frozen. He called again and they still had no explanation. They again told him they would get back to him, but this time he told them that was unacceptable because he call already called and not been responded too. He wanted to know if he would receive credit for the stays. It’s not really fair to keep one hanging like that. He could have chosen to go to another hotel chain for which he would receive points. They again refused to answer and promised to call him back on the subject. We never heard back from them. This was last year. I’m pretty unhappy with the way this was handled.

We haven’t really had time to look into the matter until now. Any suggestion on who I can contact to try to get the matter solved would be much appreciated. He stayed at IHG for two separate weeks, which is a considerable amount of points, and as I said, he should have gotten an extra free night for the Q4 promo.Has anyone had any luck dealing with a similar situation?

Thanks.