FlyerTalk Forums - View Single Post - Lost My Upgrade and Confirmed Seat 25' prior to delayed departure
Old Mar 6, 2015, 6:08 pm
  #4  
fastflyer
 
Join Date: Apr 2000
Location: Palm Beach/ New England
Programs: AA EXP 3MM, DL GM, Marriott Platinum
Posts: 4,382
The agent at the gate does not see if the boarding card has been duplicated in the Admirals Club. Since the flight is under airport control, s/he may assume that all pax awaiting upgrades are present in the boarding area, and start to page them right before boarding at T-30 (and maybe soon T-40 like DL).

Technically, the gate agent shouldn't un-board anyone until T-15, but I understand the confusion, particularly while paging someone and the next guy in line is standing at the gate making comments like, "he's not here, I'd like that upgrade so I can board."

I've seen JFK-LAX pax be fully processed through the gate (although largely standing on the jetway) at T-20 because the agent boarded early, and I've had to hustle to board. JFK has such long taxi timings that I think the gate agents there try to close-out their flights as soon as possible.

Best practice when the upgrade has cleared during airport control (within a couple hours before departure): go to the gate at the beginning of boarding.
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