Last night when attempting to pay for an emergency-row seat, the website / verified by visa went crazy and refust to accept the payment (tried with 3 cards that I know have verified by visa - it was a website issue). At one point I got a pre-check-in with the seat number but no cards seemed to have been charged (according to the bank) and I had no payment confirmations. The call-center said they didn't see any payments either and as the website couldn't re-issue the pre-check confirmation, so it was seemingly in limbo mode (seat selected but not really paid for and no guarantee that it would be honored or "stick").

At this point I should've cancelled the check-in using the website, but the call center lady said that she'd do it and then apparently systems clashed and I could neither check-in nor cancel anything on the website. They told me to try waiting and see if things would sync up, but nothing. Later I got the call center to do the check-in in a regular seat and finally I was able to cancel that on the website, access again and pay for the exit row seat!

I hope that I haven't been double or triple charged for this! It's very annoying that the call center (or the local office) is unable to process payment for premium seating... If the LANPASS elite center is able to do this for Comodoros etc, they should be able to figure something out for the other folks...