Originally Posted by oranjemakker

Not sure I agree its the customer's problem in this case.

If hte website has a problem whose responsibility is it? If their website, after correctly logging in shows no booking, is it the customers fault or Hiltons?

And, I could imagine a situation where a customer could reasonably assume that if no booking is showing then maybe that their partner or PA etc had cancelled the booking.

Point is I guess, will Hilton accept responsibility for the (unintended) consequences of their website issues?