Originally Posted by
hcampana
My husband account was terminated and I’m not very happy about it. We’ve been quite loyal to IHG for a long time and I’ve held platinum status for several years. I did do the promo code stacking quite a bit with codes I found online. I never saw anything in the term and conditions against this.
In the 4th quarter last year my husband signed up for IHG because he had 2 planned business trips at IHG properties. When he did this I signed him up for the 4th quarter promo, for which he would actually have gotten a free night after completing 2 stays. I also signed him up for a bunch of promo codes online. I never saw this thread before than so I didn’t know they were terminating accounts for this.
They froze his account right before his 1st stay. He called and they had no explanation for this. They said they would get back to him about it. Before the second stay he still never heard back from them and the account was still frozen. He called again and they still had no explanation. They again told him they would get back to him, but this time he told them that was unacceptable because he call already called and not been responded too. He wanted to know if he would receive credit for the stays. It’s not really fair to keep one hanging like that. He could have chosen to go to another hotel chain for which he would receive points. They again refused to answer and promised to call him back on the subject. We never heard back from them. This was last year. I’m pretty unhappy with the way this was handled.
We haven’t really had time to look into the matter until now. Any suggestion on who I can contact to try to get the matter solved would be much appreciated. He stayed at IHG for two separate weeks, which is a considerable amount of points, and as I said, he should have gotten an extra free night for the Q4 promo.Has anyone had any luck dealing with a similar situation?
Thanks.
I know that you are upset but you don't make your case any easier by making inaccurate statements.
For instance, you say that "[w]e've been quite loyal to IHG for a long time," but then go on to admit that you first signed your husband up for an IHG account in the 4th quarter of 2014.
You will not find many on this board who share such an interesting take on "loyalty."
Second, although you first knew there was an issue before his first stay and then again had another red flag before his second stay that your husband even termed totally unacceptable, nevertheless, he went forward with both of these stays despite there being numerous red flags that something was amiss. Moreover, despite such warnings you failed to give thought to consult this board as to what issues others might also be facing with respect to that promotion or any other issue relating to their IHG accounts -- despite your being a member since 2010 -- well before they started account closures.
Although some might readily accept your claim of being unaware of account closures before signing him up for an IHG rewards account in the latter months of last year -- in spite of your professed deep loyalty to the IHG brand and your membership of 4 years duration on this board -- far fewer might condone your failure to reach out for help on this board. Furthermore, had you done so, you no doubt would have become aware of the issues regarding account closures as well as with respect to that promotion, and likely could have reconsidered giving your business to IHG.
I am sorry that you failed to apprehend the handwriting on the wall with respect to his account, but I truly think that you and he are SOL and that the best the both of you can do is chalk it up to bad luck, next time read the IHG (and all other) board(s) you might have an interest in more actively, and move on to better things.