Originally Posted by
whimike
Considering this thread went on a 3-month hiatus, I am guessing the customers that IHG wanted to cull have been culled.
In the scheme of things it doesn't sound like a lot of account terminations, and hopefully this is behind us for the IHG customers that don't abuse the system.
No customer-facing business does this without considering the impact. The fact that this thread went dormant suggests that IHG did its thing, some # of people got busted, some jumped ship, and life moves on.
It also suggests that the numbers were not large in the first place and thus the # of ship jumpers was even less. Basically, customers IHG knew it would lose (and perhaps wanted to lose).
The flip side of this is that threads like this actually warm the hearts of the marketers. It is proof positive that one can go after customers in a particularly nasty way and have them come begging back.