Originally Posted by oranjemakker

I freaked out also, zero points etc.

I actually went onto cancel a booking, which of course I could not do as it was not showing. in this case it was fine as its a couple of weeks away and have done it now, but what would they have done if it fell within the 24 hour cancellation window?

Surely they cant ping you for not cancelling a booking which according to their website didn't exist!