I will not stay here again.
the good: upgraded to jr suite, grand club is amazing;
the ugly: I guess a true nature of a person (or people working in a business, or a company agenda) is shown in difficult situations.
me and my friend arrived to the hotel and on our first day he got sick and had to be rushed to the hospital and they performed emergency surgery. All unexpected. Doctors needed us to stay in singapore for at least a few days until they make sure everything went well. Needless to say all the money (and then some) that we planned for this little 2 day visit went for hospital bills and flight changes. I ask the hotel to extend the stay and they offered me a grand total of 10% discount due to extreme emergency situation. apparently thats the best they can do. hotel is not nearly full. they offered me a $40 discount off $400 rate when I could book a worldwide rate online for $340. What a slap in a face.
Maybe my expectations are too much, but I somehow I expected more help and understanding from Hyatt, especially in emergency life threatening situation.
guess not.