Originally Posted by JeffD

I was on the phone with a CSR Manager today for about an hour trying to get money from a failed load more than a month back. Kept getting different stories over the past few weeks but this one actually knew what she was talking about.

Use of a Safe is now mandatory. You cannot go to the website and load directly anymore. The news system went live today. The Chairman of Blackhawk Networks testified before Congress about this a few months ago stating that it is part of their new fraud pevention plan.

For those of us with T-Mo cards who were getting the $3.95 fee refunded, that may be over. The T&C say that loads from a safe are not eligible for the fee refund. Also, you can no longer load directly from the T-Mo website. The page has changed and it now directs you to the safe page at reloadit.com. Whether the credit will still appear remains to be seen.

The Manager told me that because of the volume of cards being added the system is slow right now and it is taking 2-3 hours for a card to be verified. I added a couplle of packs and registered a couple of cards but have not tried to transfer anything yet.

Based upon with my interaction with the company I am not expecting much. The website is very rudimentary. We shall see