Originally Posted by
kb1992
Hmmm.... agents sometimes interpret things differently.
So there is n

rule



There is a rule, the rule is they have to get you there and refund any difference in fare class (along with some rules about compensation for delays that vary by jurisdiction and circumstance). If an upgraded ticket they give you your upgrade instrument back if you end up in coach.
That's the. Sometimes they are more generous, but it is at their discretion and the discretion of whatever airline you end up on.