I have a complex itinerary that can't be booked online (open jaw, companion pass, etc) and have been calling BA for the last several days. I keep getting a busy signal when I chose the "Book with Avios" option. Finally got through this evening after 12 consecutive calls to the 1-800 number. Any ideas what's up with this?

I had to wait a bit for a rep, and have no problem with this. I had done all of my research prior to calling, so it was really just a bit of an annoyance and strange based on my (limited) past experience with them. The prior 3 award tickets I've booked with them have been very easy, the reps (sounded like they were in the US) were extremely helpful and knowledgable even in cases where I had done limited research.

Did BA move their whole phone system to India along with their booking agents? Just strange to get a busy signal again and again with a company this size. I hope it's not affecting the line for people with disrupted travel arrangements...