Originally Posted by
jumpingenes
This has been my understanding and my experience, provided the upgraded had already been confirmed.
It's not been mine. My experience has been that not only did they not honor the R space upgrades on irrops, they didn't honor a paid business ticket either. They instead treated it like they were doing me a favor by getting me a seat at all.
Despite their being a $1300 dollar difference between the business ticket and the economy priced ticket on the day of purchase, United refunded less than $200 and said that all that matters is what the full walk up Y fare is that the airport on the day.