FlyerTalk Forums - View Single Post - Why do Centurion lounges require boarding pass for entry?
Old Mar 4, 2015 | 2:18 pm
  #36  
WheelsFirst
All eyes on you!
20 Years on Site
 
Join Date: Apr 2005
Location: SAN
Programs: AS, Silver, AA Gold, DL Platinum
Posts: 1,272
If the facts are exactly as you state, it doesn't make any sense that they would deny you entry. If you were on standby and didn't hold a confirmed seat, then I suppose they were in the right, but it's just bad customer service.

I would write in a complaint, probably worth spending 5 minutes of your time on that, see what they say/do. Ask for some extra MR points.
WheelsFirst is offline