I had called in late January about the First program, as I was starting to travel again but my rentals weren't posting. The agent that I called confirmed that I still had First status, and that Avis was in the middle of "updating our systems". She confirmed that once the updates were completed, rentals would post, certificates would be issued, and assured me that I still had First status.

Earlier this week, I received a "so sorry, you're not First anymore" email. Questions to their customer email simply tell me I didn't qualify last year, and didn't address the fact that had well over 4 qualifying rentals while my status was shown as, and confirmed by CS, Avis First.

Do does failure to qualify become retroactive to the beginning of the year, and certificates "earned" with the status retroactively revoked?

Having been recently comped at Hertz based on UA status, this greatly reduces my inclination to rent with Avis.