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Thread: ARCHIVE: Long call wait / delay / hold times for AA phone lines
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Old Mar 4, 2015 | 9:04 am
  #142  
coolbeans202
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Join Date: Jun 2004
Location: Washington, DC
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Posts: 1,263
Non-status pax here scheduled to fly out of DC tomorrow during the height of our expected snow storm. Called to rebook and got a message that agents are busy assisting customers, to call back later, then hung up on me.

Is this normal?
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