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Thread: ARCHIVE: Long call wait / delay / hold times for AA phone lines
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Old Mar 3, 2015 | 11:20 pm
  #138  
mbluecpa
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Originally Posted by AgentMunroe
I once had an ex caught in the depths of the New Year's 2014 Polar Vortex stuff get stuck on hold with AA for at least six hours. I think we wound up giving up and calling back the next day.

The question is, is this better or worse than the US Airways method of just hanging up on you if you don't call the elite number?
I just called the main AA reservations (no status) number due to cancellation of a flight tomorrow. The automated system cited that all agents were busy due to the weather, apologized, then hung up.

Fortunately I found this thread and the OSO number; it offered a call back in 2+ hours.
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