Originally Posted by
ijgordon
This is ridiculous. AA has an upgrade priority and they should stick to it. Period. If a pax doesn't collect the new BP when his name is announced, then give it to him when he tries to board with his old BP. Assuming he hasn't already refreshed his mobile BP. There's NO REASON this should have happened to the OP, since my understanding is he presented himself for boarding before the cutoff.
He was on a PNR with a companion and the GA didn't want to split them without his OK. Is that so unreasonable?