FlyerTalk Forums - View Single Post - ARCHIVE: Long call wait / delay / hold times for AA phone lines
Old Mar 3, 2015 | 6:45 pm
  #136  
sensei
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True. But I have recently had 2 hour plus waits on that line as well.

Originally Posted by bchandler02
During weather events, the elite line will have the option to press 1 for the callback. I use that, longest I've ever waited was about 40 minutes which was accurate with the expected time it gave me. No need to sit on hold when they offer this service.
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