Originally Posted by
rgee
I have tried to read through the Terms and Conditions and ask the phone
line for help, but I got contradictory information, so I would like to
clarify a couple of things if you can kindly help me!
I'm trying to travel ZRH-NYC round trip with very short planning deadline.
Is it possible to reserve a business flex award (105000 miles + ~500
CHF fees) one working day before departure online given availbility?
The T&C says yes if I read it correctly, but the phone operators told
me that it will not work even if the self-service miles-and-more.com
webpage shows that and I will have trouble with ticketing if I don't
leave at least two working days.
Second question is that out of that ~500 CHF fees what is refundable.
There is an "international/domestic surcharge" of ~400 CHF, is that
refundable if I ask for mileage refund? I know about the 70 CHF flat
fee for refunding, I'm interested in what do I get back from the
taxes. T&C talks about YQ, phone operator said everything is
refundable after deducting the 70 CHF. I don't know who to believe.
Also, if I want to cancel a ticket what is the last deadline to cancel
by? Is 1 hour before departure OK? Can I do online cancellation of
award or do I have to call?
Third, is there something like 24 hours of free cancel after booking,
like on United?
Thank you in advance for all your kind answers!
Dear rgee,
Miles & More tickets can be booked offline via our Service Centre until one working day prior departure; online bookings are possible even for the same day – for Germanwings flights an advanced booking timeline of two working day prior departure is applicable.
If you hold a regular mileage ticket which is refundable against a fee of 70 CHF, you get your miles and all taxes and fees back after paying the cancellation fee. This also applies for the international / domestic surcharge.
Cancellations can be made anytime – preferably before departure, but it’s also possible after the flight dates. Flight award bookings are granted a 24-hour grace period. This means: from the moment the booking is made, you may return your ticket within 24 hours free of charge.
Jens