Originally Posted by
-Kris-
Yes you earn miles
I decided to ring Etihad customer service to confirm that I'd be eligible for tier miles on KLM. Was advised that we would, asked twice just to be sure and was told it was a definite. So happily proceeded to book online secure in the knowledge that we would now earn enough miles to reach gold status.
After booking, we have now been advised that we DO NOT earn tier miles on EY codeshare flights on KLM as they are not a partner airline. Outside the 24 hr window to rebook for free so if we want gold we will have to rebook on another flight at our cost despite arguing that we were advised by the contact centre that it was a certainty. What does one do if they cannot trust advice from the Etihad Contact centre?
Only hope for compensation due to wrong advice is that they have stated that they will listen to the call and consider it from there. I think it is unfair we have to pick up the bill. Any advice appreciated.