FlyerTalk Forums - View Single Post - Park Tower Knightsbridge, Luxury Collection, London, United Kingdom [Master Thread]
Thread: Park Tower Knightsbridge, Luxury Collection, London, United Kingdom [Master Thread]
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Old Mar 2, 2015 | 6:58 pm
  #196  
landeej
 
Join Date: Jan 2012
Location: NYC
Programs: Delta DM, SPG Plat 100 (LT Gold), IHG Spire, Hyatt Diamond, HH Gold, National EE, Hertz Prez Circle
Posts: 473
Originally Posted by RAPC
The policy is for the butler service to be only for the suites and for high category VIPs. I think it set to that around the time that Sue took over as the Hotel Manager.
Very interesting, then.

I was at this property 2 weeks ago on a last-minute 1-night reservation, and the SPG app showed I was upgraded to the panoramic suite, with butler service, full breakfast, etc etc.

Upon check-in, I was met with extreme confusion by the Front Desk, who said that they didn't have butler service, and I'd have to choose between my 500-point amenity or breakfast. Front Desk asked me to send them the confirmation screenshot, and then ignored me for the rest of the night. I ended up checking out early, but the FDM then emailed and apologized profusely about the confusion.

I still don't know what my expectations should be at this property...what exactly does the butler service provide? Is it St. Regis-esque?
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