Originally Posted by
Yellowjj
Yes, but your asking/implying even with a reservation that they won't have a car for you. The OP never suggested that's the case every time she rented at Key West; just that at that particular time, they ran out of cars and did not communicate to her about it.
Has nothing to do with SOP. If they knew they were gonna be sold out in advance, she would have gotten a sold out message when trying to reserve a car. Stuff happens.
Bottom line is if your reservation went through, 99.5% chance you'll meet a car on the lot.
Op here--yes, I had a reservation. I got n email welcoming me to the airport and that my reservation was ready. waited 45 min for shuttle and only then was told there was no car for me, even though I called and asked when I arrived at airport--really bad experience...