Originally Posted by
JonathanIT
I think it can be ascertained from the OP that she had a reservation. How would she receive an email welcoming her to Key West without one? And she makes reference to her reservation at the end of the post.
Yes, but your asking/implying even with a reservation that they won't have a car for you. The OP never suggested that's the case every time she rented at Key West; just that at that particular time, they ran out of cars and did not communicate to her about it.
Has nothing to do with SOP. If they knew they were gonna be sold out in advance, she would have gotten a sold out message when trying to reserve a car. Stuff happens.
Bottom line is if your reservation went through, 99.5% chance you'll meet a car on the lot.