Originally Posted by Gaza

I called last week and was told it would take 3-5 days for the back office to action it. As nothing had happened by today I called again. Had a very painful conversation with someone in India who completely failed to grasp what I was saying. Firstly she told me the flights had passed (...???), then she said the refund hadn't been processed (aaaaggggghhhhhhh!!!) and then finally she said it can take 3-4 weeks as the back office work through the list on the basis of actioning those with closer dates to travel.

She did say the flights were confirmed and I had her repeat this along with asking her to confirm there would be no issue with ticketing.