Originally Posted by
Tahoe Travler
Originally Posted by
seawolf
In my opinion, you were just lucky. What you typically get with five star from a midsize would be a camry.
During the past 2 years, I have rented about 6~7 times from Hertz and never once received an upgrade with the Gold 5 Star level membership that comes with my Amex The Platinum card.
I think companies are all throwing in the "complimentary upgrade" in their promotion but the excuse has always been that "it's subject to availability". They never have any intention to offer free upgrade.