Local HLE
I am a 5* member and was given a 2013 Toyota Toyota Avalon with 55k and expired tags on a Premium reservation, drove for a while and found out brakes were gone and asked for an exchange.
Roadside asked me to go over to LAX for an exchange, where they offered me 3 cars for a take it or leave situation. The agent at the counter just straight out told me to switch to another company next time, as he says they are getting all kinds of exchanges due to worn out cars but their manager told them to only give out the worn out cars. He felt bad for the customer but he really can't help because he will get in trouble if he does give me anything with lower than 45k miles since I won't be returning the car back to the airport.
1. 2013 Toyota Avalon with 62k miles
2. 2013 Nissan Maxima with 57k miles and smelled like weed
3. 2012 Chrysler 300 with 49k miles

I offered to take downgrade or pay for upgrade as long as I could get something newer.
Then I was offered.
1. 2012 Chevrolet Impala with 53k miles
2. 2013 Dodge Dart with 49k miles

I asked them to let me take a 2015 dart or a corolla or a mazda 3 or mitsubishi mirage at gold choice. Was told upgrade fee would be $15/day for all of them given that I was paying $400 a week for my original reservation(w/o any insurance)

Ended up taking another avalon, later found out it has bald tires because it's raining hard in LA. Let's hope this car can at least last for a week and I won't get pulled for expired tags. Good job to hertz for "great" customer service. National here I come.