As a result of continuous "unexpected errors", an additional 45k points transfer to Hyatt was processed than I intended. My calls to Chase have not been able to resolve the issue. First call took place a month ago. They keep "escalating" the issue, but that has not achieved anything. They also keep telling me that this is a marketing department issue, but will not let me talk directly to marketing.

Any ideas or suggestions as far as what I can do to settle this matter? Thanks.