flyerUSA

I don't understand why people need so much convincing on this topic when it's so obvious (to me, at least) that every single change a corporation makes is naturally in the direction of increasing revenue and decreasing expenses or both.

Here's a quote from their VP in 2010:
“The frequent flyer model of over-awarding is not sustainable and must be changed. It’s either going to be redemption or accrual or both.”

http://crankyflier.com/2010/09/16/th...es-discussion/

Well, they now award less, and redemptions are more expensive. It may have taken Delta 4 years to get there, but they got there.