Originally Posted by
PaulMSN
Well, this sucks. As of 31 December the points hadn't posted and today when I tried to log in, I was instructed to call customer services because of lack of activity. I did and they restored my account but the points are gone. It's only 2740 points, but if the 500 points had posted as it did for others, my account wouldn't have zeroed out. No warning at all from Starwood.
I checked my account periodically into February, but the points remained at zero, so I decided to give up on Starwood, since I no longer have the CC, they never credited me for this promotion and they closed my account and then re-opened it upon request but with no points.
Today I decided to check again on a whim and the points have been restored, with a date of 01/09/2015. Still no 500 bonus, though. I'm not sure it's worth asking about them.