Originally Posted by
Happy
Wrong.
OP if you are not able to go anywhere with Staples or GMC, dispute the charge on AMEX.
You never receive the merchandise you ordered, regardless the promotion. Hence a dispute is in order. Keep in mind you have a strict window on filing the dispute.
Seconding this.
Things that I did:
1) Chat to ask what happened with the rebate (since Staples terms said I'd get it WITHIN 4-6 weeks) ... was told "15 more days please"
Didn't try to argue since it was dumb and it seemed like the girl was giving me scripted BS.
2) Filed issue with BBB. Received BS reply:
"Staples apologizes for any inconvenience we may have caused the customer throughout their recent Easy Rebate submission. The customer's rebate is valid and is being fulfilled with a $20 Visa Rebate Card. Per rebate tracking website, it advises to allow up to 30 days to receive the rebate after the 4-6 week period. Should the customer not receive it after that time, we will be more than happy to look into the issue further."
3) Pretty much told them to shove it, and let them know I've filed a chargeback for the missing amount since THEY messed up on their Terms and Conditions.
4) Received another apology email from the "office of the president" with some BS $30 coupon. That's nice, but I rarely buy from Staples, so this is kind of worthless to me.
5) NEXT DAY, received an official email saying my rebate was "on it's way" even though it's been on the "Sent" status on the website for >2 weeks now.
When I get it, I'll rescind my AMEX chargeback, but the most important part is: If we can't hold companies accountable for their terms and conditions... someone should be suing. 4-6 weeks shouldn't mean 4-6weeks.... plus 30 days. What kind of BS is that!
If someone starts a class action lawsuit, I'd jump on that.
EDIT: It's funny, because on the rebate tracking website, it has the exact same terms and NOWHERE does it mention the "30 days"
Purchase must be made between 01/04/15 and 01/10/15. Requests MUST be submitted online or postmarked within 60 days from date of purchase. To submit online go to
www.stapleseasyrebates.com and follow the instructions. To mail rebate: STAPLES STORE PURCHASE: Send only the completed rebate redemption form printed from the cash register. You may also send the submission form printed from
www.stapleseasyrebates.com, or the PDF submission form provided by a Staples store along with your rebate receipt. Offer valid in U.S. only. Good for actual purchases by end users; excludes resellers and distributors of products and their families.
You should receive your rebate within 4-6 weeks after claim is received. All rebates will be issued in US dollars, in the form of a Visa (R) prepaid card. We are not responsible for lost or misdirected mail and illegible entries. Staples logo and product names are trademarks of Staples and their respective companies. Limit 1 rebate per name/address/household. For questions about your rebate call 1-877-266-6483. Fraudulent submissions could result in federal prosecution under the U.S. Mail Fraud Statutes (18 USC, Section 1341 & 1342). Keep a copy of your documents for future reference. The VISA PREPAID CARD is not redeemable for cash and may not be used for cash withdrawal at any cash-dispensing location. Each time you use the card the amount of the transaction will be deducted from the amount of your available balance. Additional Terms and Conditions apply to the card. Please refer to the Cardholder Agreement insert provided with your prepaid card. Subject to applicable law, a monthly maintenance fee of $3 (USD) applies, but is waived for the first six months after the card is issued. No additional fees will be assessed once the card balance reaches zero. Your card is issued by J.P. Morgan Chase Bank, N.A. or MetaBank pursuant to a license from Visa U.S.A. Inc. Cards can be used at any merchants that accept Visa debit cards. Staples reserves the right to substitute a check of equal value in lieu of a Visa prepaid card at its discretion.