Originally Posted by
MrJBoy
My roommate is supposed to fly SBA (dep. 4:56pm)-LAX-TUS (arr. 9:25pm) today, but the incoming flight is delayed due to broken aircraft. He won't make a connection at LAX.
UA put him on US SBA-PHX (arr. 9:47pm) direct flight but there is no flight to TUS from PHX tonight, so he will need to rent a car and drive to Tucson tonight. This is award tickets by the way.
What is compensation due in his case?
Did your roomate accept this rerouting voluntarily? If so, UA will likely claim that s/he is owed nothing. They might throw a few miles out as a gesture of goodwill, especially if s/he is an elite level member of Mileage Plus.