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Old Feb 27, 2015 | 10:32 am
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Calchas
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Originally Posted by blindy
I have been using Galleries First in T5 now for about 4 months and may have visited it about 10 times. I have always had a nice time in Galleries Club upstairs. Staff there I think are a bit more helpful. They would proactively come up to me and ask if I needed any food or drink. I really don't want to be traipsing around hitting people with my whitecane trying to find food. but in GF, no one really bothers. This is after the assistance staff inform the lounge staff that there is a blind bloke who needs a bit of help. I am sat here now for about 30 minutes this morning.

I did send in feedback to Executive Club and customer service but with no real results. any suggestions? I hate to be going back to Galleries Club. It is also a bit awkward asking fellow passengers to help.
Don't even ask me what a disaster the entire assistance thing at T5 is.
Are there different staff in GC vs GF? I am surprised. It might just be bad luck—although not much consolation if you're hungry of course.

You could ask a fellow passenger if he could flag down a passing lounge agent if he sees one, but I suppose that's not really what you want to be doing.
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